Features

Natural Speech Recognition

Real-time speech-to-speech AI that understands context, handles interruptions, and responds naturally.

• Handles accents and speech patterns
• Understands medical terminology
• Graceful handling of background noise

50+ Languages Supported

Communicates in your patients' preferred language with real-time detection and switching.

VIP Patient Recognition

Instantly recognizes returning patients by caller ID and personalizes the greeting.

• Personalized greetings by name
• Remembers preferred language
• Recalls department history

Real-Time Calendar Integration

Direct integration with your existing calendar and EHR systems for live availability checking.

• Checks conflicts across all providers
• Respects business hours and holidays
• Multi-provider scheduling
• Works with your existing systems

SMS Appointment Confirmations

Text confirmations sent immediately after booking with all relevant details.

• Date, time, provider details
• Office location and directions
• New patient instructions
• What to bring reminders

Day-Prior Reminders

Automated SMS reminders sent the day before appointments with easy reschedule options.

• Sends between 2-6 PM daily
• Reply YES to confirm
• Reply RESCHEDULE to change

New Patient Onboarding

Welcomes new patients warmly and collects essential information.

• Distinguishes new versus existing
• Collects name and contact info
• Sends new patient forms link
• Arrival time instructions

Insurance Verification

Collects insurance information conversationally for applicable departments.

• Insurance name and carrier
• Member ID and group number
• Policyholder information
• Self-pay option handling

Multi-Department Routing

Routes callers to the right department or location with customized workflows.

• Primary Care and Specialists
• Cash-Pay Services
• Urgent Care and Walk-In
• Multiple Office Locations

Instant Team Notifications

Real-time alerts categorized by type so you know what needs attention.

• New appointment alerts
• Message labeling by type
• Urgent call flags
• Prescription refill requests

Email, SMS & Slack Alerts

Detailed summaries delivered to your preferred channel.

• Full conversation transcript
• Caller contact information
• Reason for call categorized
• Action items highlighted

Live Call Transfer

Seamlessly transfer calls to staff when a live person is needed.

• Checks staff availability
• Caller info provided before transfer
• Warm handoff experience
• Message taken if unavailable

HIPAA-Ready Architecture

Built for healthcare from day one.

• HIPAA-eligible infrastructure
• No call recordings stored
• Encrypted communications
• Minimal data retention

Emergency Protocols

Recognizes emergencies and directs callers appropriately.

• Detects emergency keywords
• Directs to 911 when needed
• After-hours triage
• Urgent care referrals

Call Logging & Analytics

Track every call with detailed logging.

• Caller phone number
• Call duration for billing
• Outcome tracking
• Exportable reports